FinanceNews.com.auSmall biz owner’s shocking parcel discovery
A Queensland small business owner was scammed out of over $100 after a customer returned empty boxes and pocketed a full refund she had already processed.
A small Aussie business owner has broken down in tears after claiming a gesture of goodwill toward a customer ended in a cruel scam.
Queensland eyelash business owner Jodie Annabelle processed a full refund for a customer who then sent back empty packaging with no products inside.
The customer claimed to be a struggling single mum who needed the refund urgently, convincing the owner to pay before the return parcel arrived.
Her TikTok video went viral with nearly 250,000 views, with many small business owners warning never to refund before inspecting returned goods.
If you run a small business, never process a refund until the returned item has physically arrived and been inspected, no matter how sympathetic the story sounds.
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